When you decide to write letters to the government you write what directly affects you and at least expect the agency can utilize their power to assist you, hoping their would be no retaliation. I was diagnosed with a chronic illness which causes ER visits. I contacted Maryland Department of Health and Mental Hygiene Office of Health Care Quality regarding Holy Cross Hospital ER visit. I explain in detail what happened, my experienced and concluded that (all) Emergency room (ER) crowding has become a widespread problem in hospitals across the United States. These problems can be resolved by direct methods discussed to improve the hospital quality for all citizens.
I registered at the ER Holy Cross hospital in Germantown, MD and it was poorly managed, the employees were very overwhelmed and short; the ER registrar had an attitude problem and very abusive to every patient while the emergency room patient’s witness sat and watches the poorly ran emergency room, the worst management style. I watch the Security Director yelling at sick patients who was not mobile while the patient advocates allowing this abuse. According to the federal government, first, emergency medicine is the only specialty in the “House of Medicine” that has a federal mandate to provide care to any patients requesting treatment. Another issue, Holy Cross hospital can't handle chronic recurring patients. The triage nurse can't recognize the prevalence of chronic and under treatment of pain, including chronic pain, continues to be common. The failure to properly diagnose or adequately treat pain has multiple causes, including a lack of educational opportunities for providers, inadequate quality improvement programs, concern about opioids addiction and abuse, the relative paucity of rigorous ED-based pain research, and the difficulty of accurately assessing our patients' subjective pain experiences.
You can read more about my experiences which I shared with DHMH, Mary Gail, RN Suryeryor HMO and Hospital Assurance Unit Please see blog: http://disabledlivesmatter2016.blogspot.com/2017/03/holy-cross-hospital-emergency-room.html
Mary Gail, RN, DHMH Surveyor wrote me a 5 sentence letter and claims she completed the investigation, however, spelled my name wrong and couldn’t substantiate any of my allegations? Because she never contacted me for any evidence such as photos, witnesses, etc., to substantiate any of my allegations! How do the agencies complete an investigation without talking to complainant or request any evidence? Now let’s talk about government accountability, openness, and transparency! The Hospital ER problems regarding the quality of healthcare and it are treated like bureaucracy and then it’s thrown like “trash” lost! Why waste the paper to write if the agency refuses to conduct a proper investigation? Or pretend to conduct an investigation to make the lives better for citizens. Maybe DHMH need to file one page 5 lines file document and store it in the file cabinet without clearly explain responsibility or what actions were taken; about being able to explain, clarify and justify actions. Maybe citizens should not dare to consider the notion of accountability from the public sector?
The Internet has become popular over the years exposing such injustices and oppression. Citizens are smarter and beginning not to trust the word from the government due to corruption and lies. I learn one thing they might try to suppress and ignore my letters about my experiences hoping that I might just go away but they can’t suppress my freedom to post and voice my grievances over the internet supplied with evidence with pictures, videos, tape recordings to expose my grievances and truth to the public. Sorry Ms. Mary Gail, RN, DHMH your letter and the false investigation is unacceptable, unprofessional, unethical and dishonest.
Later, I received a formal 2-page letter from Ms. R. Webster, DHMH follow-up Ms. Gail fabricated letters. Still much is missing in her letter, however, I was clearly misdiagnosed by the hospital with an anti-fungal infection (downgraded to non-emergency) they just try to humiliate me. DHMH suggest I file a complaint against the doctor, yeah right let them off the hook with ER bad management, right? Bureaucracy! During the ER visit, I was wearing a urine bag which I was diagnosed with a chronic bladder syndrome (IC), acute pulmonary disease and auto - immune disease, therefore, I do go to the ER even though I don't like hospitals, I guess no one does! They never checked me for an X-ray, either. Then I had a panic attack I was put in a room by the nursing administrator talking on the phone that wasn't in the DHMH report either, I wonder why?
Because I don't look sick I am overlooked by triage nurse then I am later admitted in the hospital friends calls me a "Diva" because I don't look sick! The triage nurse just can't assess "look" at a person to say patients are or not sick! At the Holy Cross patient who went before me ask for my name and phone number for a date in the ER waiting room and the triage nurse claim he was sicker than me, they scale him #2 and scale me #3. There are many people in this world with a chronic illness that don't look sick but I guess triage nurses initial assessment needs to be evaluated while DHMH not present, "who are they actually listening to?" The hospital of course! Not the patient which put us at risk. How is that monitored? By what scale? How many citizens have to complain and get acknowledged by DHMH? So if Hospital ER's is so perfect and don't need proper investigation or monitoring processes, "What is the purpose of this particular DHMH department?"
Another issue, there are over 1,000 negative public reviews concerning Holy Cross ER bad management, now "all" Maryland citizens can't be fabricating? Can they? Holy Cross Hospital is not going to get better if DHMH continues to be one-sided and impartial which means DHMH still never ask me about any my evidence, witness, pictures, etc., she said my evidence wouldn't change her report! She claims she talks to me for 45 minutes by my phone records she totally inaccurate. DHMH just talk with Holy Cross Hospital personnel which only demonstrate impartial against patients who complains about the ER management? I called and left a message to Ms. Webster but it was waste of time and energy; it's based on patients source of income, classification focused on capitalism, I am 99%. At least, I can walk with integrity as the one telling the truth provided with evidence of what really happened as a chronically ill patient who needed medical attention at Holy Cross ER faced with bureaucratic injustice and untruths. Just another falsified letter in the DHMH file cabinet. I just want to prove to citizens that the government isn't always right they have unethical issues and act unprofessionally when they are exposed then willing to lose their integrity instead of fixing the issue that we citizens have to suffer. I will put on social media the recorded incident what happen to me so the world to see vs the fabrication, we think President Donald Trump fabricates and lost his integrity we have those sort of attitudes all around the governement. The public deserves the truth and I encourage any citizens to use your phone press record!
Later, I received a formal 2-page letter from Ms. R. Webster, DHMH follow-up Ms. Gail fabricated letters. Still much is missing in her letter, however, I was clearly misdiagnosed by the hospital with an anti-fungal infection (downgraded to non-emergency) they just try to humiliate me. DHMH suggest I file a complaint against the doctor, yeah right let them off the hook with ER bad management, right? Bureaucracy! During the ER visit, I was wearing a urine bag which I was diagnosed with a chronic bladder syndrome (IC), acute pulmonary disease and auto - immune disease, therefore, I do go to the ER even though I don't like hospitals, I guess no one does! They never checked me for an X-ray, either. Then I had a panic attack I was put in a room by the nursing administrator talking on the phone that wasn't in the DHMH report either, I wonder why?
Because I don't look sick I am overlooked by triage nurse then I am later admitted in the hospital friends calls me a "Diva" because I don't look sick! The triage nurse just can't assess "look" at a person to say patients are or not sick! At the Holy Cross patient who went before me ask for my name and phone number for a date in the ER waiting room and the triage nurse claim he was sicker than me, they scale him #2 and scale me #3. There are many people in this world with a chronic illness that don't look sick but I guess triage nurses initial assessment needs to be evaluated while DHMH not present, "who are they actually listening to?" The hospital of course! Not the patient which put us at risk. How is that monitored? By what scale? How many citizens have to complain and get acknowledged by DHMH? So if Hospital ER's is so perfect and don't need proper investigation or monitoring processes, "What is the purpose of this particular DHMH department?"
Another issue, there are over 1,000 negative public reviews concerning Holy Cross ER bad management, now "all" Maryland citizens can't be fabricating? Can they? Holy Cross Hospital is not going to get better if DHMH continues to be one-sided and impartial which means DHMH still never ask me about any my evidence, witness, pictures, etc., she said my evidence wouldn't change her report! She claims she talks to me for 45 minutes by my phone records she totally inaccurate. DHMH just talk with Holy Cross Hospital personnel which only demonstrate impartial against patients who complains about the ER management? I called and left a message to Ms. Webster but it was waste of time and energy; it's based on patients source of income, classification focused on capitalism, I am 99%. At least, I can walk with integrity as the one telling the truth provided with evidence of what really happened as a chronically ill patient who needed medical attention at Holy Cross ER faced with bureaucratic injustice and untruths. Just another falsified letter in the DHMH file cabinet. I just want to prove to citizens that the government isn't always right they have unethical issues and act unprofessionally when they are exposed then willing to lose their integrity instead of fixing the issue that we citizens have to suffer. I will put on social media the recorded incident what happen to me so the world to see vs the fabrication, we think President Donald Trump fabricates and lost his integrity we have those sort of attitudes all around the governement. The public deserves the truth and I encourage any citizens to use your phone press record!
No comments:
Post a Comment