Doug Ryder, President Germantown Hospital
Emergency room (ER) crowding has become a widespread problem in hospitals across the United States. According to the federal government, first, emergency medicine is the only specialty in the “House of Medicine” that has a federal mandate to provide care to any patients requesting treatment. Second, primary care providers are in short supply, forcing sick people to seek medical care in ERs. Once seen as an “ER problem,” crowding has become more appropriately recognized as a “hospital problem,” related to factors beyond the doors of the ER. This realization has led many regulating agencies to launch corrective attempts, some of which have actually been effective. However, in the case of Holy Cross ER in Germantown, ER management is performing the best in management skills to handle the ER. However, there are numerous reviews about the newly built hospital Germantown, Maryland from unhappy Montgomery County citizens. Hospitals should be liable concerning to bad employees, bullying and harassment from their employees to sick patients is intolerable.
Another issue, Holy Cross hospital can't handle chronic recurring patients. The triage nurse can't recognize the prevalence of chronic and undertreatment of pain, including chronic pain, continues to be common. The failure to properly diagnose or adequately treat pain has multiple causes, including a lack of educational opportunities for providers, inadequate quality improvement programs, concern about opioid addiction and abuse, the relative paucity of rigorous ED-based pain research, and the difficulty of accurately assessing our patients' subjective pain experiences. I went to this hospital and it was poorly run by management, the employees were very nasty and short; the ER registrar had an attitude problem and very abusive to every patient while the emergency room patients witness, sat and watch the poorly ran emergency room, the worst management style. I watch the Security Director yelling at sick patients who was not mobile while the patient advocate allowing this abuse. I was recently in the hospital at Holy Cross in Germantown because my kidney became acute due to infection in my bladder. They have all my records and chronic issues who would want to come to a hospital for no reason but to be sick.
I admit I am a recurring patient due to my illness why would the Holy Cross hospital discriminate against the sick? Especially provide poor quality of service. I discovered that Mr. Ryder is the President and I wonder how is he improving the quality of services? What are the Board Members at the hospital is saying that Germantown Hospital alleging discriminate against recurring sick patient and make them wait because they were recent hospitalized? What does the hospital handle abusive/bullying employees who intimidate ill patients and wait for them after work hours to harass them? What do you when the nurses in the back take off your bandages and try to get blood from a busted already used vein?
I wrote a letter about the quality of care concerning the abusive employees and treatment. The patient advocate letter, she stated that she tried to explain to me while the Security Director was yelling and acting abusively in the public ER room. I never called for the Security Supervisor’s assistance I don’t understand why he was there but he caused me undue anxiety and a panic attack. Another issue in the letter, the patient advocate tried to explain about the ER wait time. A man who was called before me wasn't sick as I was because in the lobby waiting ER room he tried to date me asking for my phone number, I moved away from him. What does the hospital do about sexual harassment by other patients? The ER don't see that patients talk in the waiting area but the hospital uses excuses who they choose to see first. How can you look at someone to see how sick they are? The Germantown Hospital ER is terribly managed. Most of the employees are good but the bad apples are hurting the hospital image.
The patient advocate letter is basic a common general letter she sends to everyone who has issues with the hospital. This hospital in the suburbs has violent and abusive employees such as the Security Director and the registrar. The registrar was off the clock waited 3 hours in the lobby for me to harass me because I complained. However, patient advocate support this so I would not return back to the hospital and she failed to respond to the bullying the hospital staff against sick patients.
My family is starting a petition concerning Mr. Ryder, the President who is ignoring the complaints of the patients while insurance is paying for such poor quality of services and bullying from bad employees against sick patients. He must address every letter which includes complaints about the patient advocate who allows employee abuse to sick patients. Holy Cross hospital must stop hiring abusive, harassing, mean-spirited and bully employees and if a patient complains the employees shouldn’t have to walk out the emergency while that employee wait to intimidate sick patients. The patient shouldn’t have to come to the hospital with threats such as employees harassing sick patients. Mr. Ryder should act more accountable and visible in the complaint process and investigate the patient advocate role and ensure she is acting within the jurisdiction of her duties. She must report abusive and bully employees to his attention against sick patients. The general public should write the Board Members of the Germantown Hospital about these issues and the Board Members should address the complaints effectively and inefficiently.
U.S Department of Health and Human Services
200 Independence Avenue, S.W
Washington, DC 20201
https://www.hhs.gov/ you can file your complaint online
God forbid a patient dies because of these abusive employees and badly managed ER room staff in Germantown Hospital who refuse to treat sick and chronically ill patients accordingly.
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